Refund policy and Chargeback Policy 



Buyer/ Individual
Our charges for services rendered by Paxdha Fintech Pvt Ltd  are on PAY PER USE basis! The charges are clearly mentioned at the time of billing & prior of your making the payment. By making the payment, you are confirming that you are comfortable with our charges. All the Payments once made is Non-Refundable, even if the services have not been fully rendered by us. In case of any error of payment, or wrong bill or overcharge, or double charge, payment failure, etc. you may contact our support through support@nexdha.com In making payments to the receiver/seller, whether registered with Paxdha Fintech Pvt Ltd  or otherwise, you acknowledge and agree that Paxdha Fintech Pvt Ltd  acts only as an intermediary and is not a party to the buying/selling transaction between payer and payee. Accordingly, Paxdha Fintech Pvt Ltd does not assume any responsibility and shall have no liability of any kind whatsoever, in respect of your dealings with receiver/seller including with regards to payment made, the proper and timely delivery of goods or services in good condition, and chargebacks. Paxdha Fintech Pvt Ltd  in no way endorses, recommends and/or bears any responsibility or liability for any products, services or statements made by receiver/seller, whether registered with Paxdha Fintech Pvt Ltd or otherwise. Receiver/seller statements and opinions are not representative of Paxdha Fintech Pvt Ltd or its business partners and we bear no responsibility for their authenticity.   Any dispute between the payer and receiver/seller, whether registered with Paxdha Fintech Pvt Ltd or otherwise, must be resolved directly between the payor and the payee. Paxdha Fintech Pvt Ltd does not have any responsibility for and cannot accept any liability for the actions of any receiver/seller and by using our services, you agree to pursue all claims and disputes against a receiver/seller directly with the applicable receiver/seller.  

Seller/Merchant
A transaction may be reversed or charged back to your account if it is disputed by the buyer, reversed for any reason by the Network, deemed to be fraudulent, deemed to be in violation of this Agreement, or we have any reason to believe that the transaction was not completed in good faith.   For any transaction that results in a chargeback, the Company may withhold the transaction amount from your account. If your account has any pending resolution of any chargebacks, the Company has the discretion to delay your next payout(s). The Company reserves the right to withhold from your account the amount of one or more transactions if it believes that there is a significantly increased risk of a chargeback occurring on these transactions. The Company may also charge you a fee for each refund, or chargeback, or dispute incurred.   If your account is incurring a significantly high volume of chargebacks according to the Company, the Company reserves the right to (a) suspend your account, (b) increase processing fees, (c) withhold payouts, (d) increase holding period for your funds to be paid out, (e) implement a rolling reserve.   Paxdha Fintech Pvt Ltd  reserve the right to charge a "Penalty fee" from the Users for abusing the platform, towards the charges incurred for the investigation, operational handling and legal consultation charges.

Contact


Paxdha Fintech Pvt Ltd.

Address: 6/2 Leo Muthu Street,
Kalaimagal Nagar 1st Main Road,
Ekkattuthangal, Chennai-600032
Mobile: 8667451930
support at nexdha.com