FAQ's 



What is Nexdha ?

Nexdha is a product of Paxdha Fintech Pvt Ltd. We allow transfer of money into any Current Acct / Savings Acct. You can transfer using either a credit card or a debit card. You can use Nexdha to pay your employees, vendors, household help, friends, utilities quickly. Or else, use the Nexdha App instead of a POS machine and GET Paid by your customers

How to use Nexdha ?

• Just go to Dashboard - click MAKE PAYMENT - (if you are using for the first time you will get an alertbox explaining the traffic issues in payment gateway , click PROCEED).
• You will be taken to payment screen. Select the BENEFICIARY you want to send money to, if you don't have any beneficiary's added • please add your beneficiary in the add beneficiary screen.
• Enter the AMOUNT you are planning to send to your beneficiary and select the PURPOSE OF PAYMENT.
• select who will be paying the CONVENIENCE FEE. There is a 2.5% fee. The amount can be paid by the payer or the receiver
• Click SEND MONEY
• You will be taken to the gateway where you have to provide your card details.
• Verify your account with OTP
• Beneficiary will receive the funds with 2-3 bank working days

Where to view Profile Details?

• The profile details can be viewed in "MORE OPTIONS" menu which can be seen by clicking "YOUR ACCOUNT " in dashboard.

How to add/delete beneficiary ?

• Go to Payment Screen
• Click "Add Beneficiary" (or delete)
• ALTERNATIVELY Click + symbol in the "View Beneficiary" page ([More Options] -> [View Beneficiary])

What is Convenience Fee ?

• There is a 2.5% charge on every transaction done on Nexdha.
• This is the convenience fee. Nexdha charges a low convenience fee of "2.5%" (TWO POINT FIVE PERCENT).
• In the payment screen you can choose who will bear the convenience fee. The amount can be borne by either the receiver or the sender. By Default, the receiver pays the convenience fee.
• Example: I have to transfer 100 to my friend –
• If I select ‘Me’ in the payment screen – the amount charged to me will be INR 102.5
• If I select ‘Receiver’ in the Payment screen – the amount charged to me will be INR 100. The receiver will receive INR 97.50

Where to view Transaction History ?

Transaction History can be seen by clicking "TRANSACTION HISTORY" in dashboard. You will also be redirected to transaction history once you have completed your transaction

What are the details available in dashboard ?

The count of number of transactions that has been done successfully and the amount that is yet to be received by the beneficiary will be displayed as pending settlements.

Why Transactions Fail ?

• BANK NETWORK error or CVV error : if the credit card bank rejects the transaction, kindly ascertain that the card details are correctly entered, and OTP is current. Nexdha cannot help you with this. Please contact the Credit issuing bank.
• For Debit cards, If online transactions are not enabled, the transaction will fail.
• If the transaction has failed, but the amount got debited, please contact support. Failed transactions will also be listed in transaction history. You can try again even if the transaction fails.
• The payment gateway might reject your credit card if it is supposed to be used within company premises (i.e) PREPAID CARDs for food, parking etc

After entering OTP, the gateway takes a long time to reload, or times out, but amount got debited from Bank account ?

• Your amount will be safe with NEXDHA.
• Please send an email to support@nexdha.com regarding this issue and our support team will take care from there.
• Your Nexdha account will be updated with your transaction details within 24 hours,
• Note that there will be no delay in transaction. Your beneficiary will receive the amount within T+3 bank working days from the date of transaction.

The amount was debited from my bank account but can't see the transaction in Transaction History ?

Your money will be safe with NEXDHA. Your transaction will not be delayed and will reach your beneficiary within T+3 bank working days. But please mail the issue to support@nexdha.com.

Why has the amount I transferred not reached my beneficiary yet ?

The amount will normally reach your beneficiary within 3 bank working days. But in some unusual cases, due to very high volumes, the transaction might get delayed by 1-2 days. Your money will be safe with Nexdha. We will work with you to resolve the issue.

How to provide security to this app ?

This app uses your android password as security. If you have provided security code/pin/pattern/fingerprint to your device then this app will recognize it and will use it as security. To provide security you can either go to your phone setting or go to your account in Nexdha and click security which opens an alert box. if you have already provided security then the alert box will display as secured. If you have not provided security the alert box will provide an option to take you directly to your phone settings where you can provide security.

My issue is not listed above, what is my next step ?

If none of your issues are listed above or if you are not satisfied with the solution for the issues listed above, send an email to support@nexdha.com.


Type of card Fees
Visa / Master / Rupay 2.5% transaction fees


Normal Within three working days without any Transaction Limit
Payment made on Payment credited on Note Transaction Limit
Monday Wednesday No Limit
Tuesday Thursday No Limit
Wednesday Friday No Limit
Thursday Saturday If 2nd and 4th saturday, payment is credited on Monday No Limit
Friday Monday If 2nd and 4th saturday, payment is credited on Monday No Limit
Saturday Tuesday If 2nd and 4th saturday, payment is credited on Monday No Limit
Sunday Tuesday No Limit

*Note: The payment cycle may differ based on holidays/bank strike/network failures etc.

Contact


Paxdha Fintech Pvt Ltd.

Address: 6/2 Leo Muthu Street,
Kalaimagal Nagar 1st Main Road,
Ekkattuthangal, Chennai-600032
Mobile: 8667451930
support at nexdha.com